Delete your Estiquik account

You can close your Estiquik account at any time. This page explains how to ask, what is deleted, what we are required to keep, and how long it takes. It applies to accounts created on estiquik.com and in the Estiquik Android app, both made by Ted Kam Consulting Ltd.

How to request deletion

1. Save anything you want to keep. Sign in and export your clients and invoices as CSV, and any estimate as JSON, from the app. Once the account is deleted these cannot be recovered.
2. Email us from the address on your account. Send a message to privacy@estiquik.com with the subject Delete my account. Sending it from the account's own email address is how we confirm the request is yours; if you no longer have access to that address, say so and we will verify you another way.
3. We confirm and delete. We reply within two business days to confirm, and the account and its data are deleted within 30 days of that confirmation. You receive one final email when it is done.

If you only want some data removed but wish to keep the account, say so in the same email and we will do that instead.

What is deleted

• Your login (email and password, or the link to your Google account) and your profile and business details
• Client records, including names, contact details, addresses and notes
• Estimates, templates, invoices and the payment records kept inside Estiquik
• Expenses and receipt photos, contracts and any attached files
• Scheduled jobs, job-costing data and your sent-email history
• Team membership: if you own a Crew workspace, your team members lose access to it; their own accounts are not affected
• Your subscription, which is cancelled at the same time if it is still active

What we keep, and for how long

• Billing records for your subscription (invoices and receipts held by our payment processor, Stripe) are kept for up to 7 years because tax law requires it. They contain your name, email and the amounts paid, not your business data.
• Records that have already left Estiquik are outside our control: estimates and invoices you emailed to customers stay in their inboxes, and anything you synced to QuickBooks Online stays in QuickBooks. Your connected Stripe account is your own and is not closed by us.
• Backups that include your data are overwritten on a rolling schedule and are gone within 90 days of deletion, in line with our Privacy Policy.

Deleting the Android app

Uninstalling the Estiquik app from your phone removes it from the device but does not delete your account, because the same account also works on estiquik.com. Use the steps above to delete the account itself.

Questions

Ted Kam Consulting Ltd.
privacy@estiquik.com · Privacy Policy